Processes and procedures.
A/E/C firms have long been hot on operations.
What happens, though, when senior leaders teach new hires inefficient methods?
The cost of doing business like this is mind-boggling.
Productivity, morale, lost bids, and the labor shortage, to name a few.
Senior management must know how to train and onboard new hires in new ways.
Are you showing people how you scramble to prepare for a short-listed meeting the day before?
Do you confide that you don't know who will be in the room?
Does your team know when to speak and what to share?
Are they sharp and paying close attention to each other and the decision-makers?
I spoke recently at my local SMPS chapter on this topic.
The business development leaders unanimously agree:
They need (and want) to learn new communication and selling strategies, such as:
Our non-verbal communication is VERY telling.
Words wield power. Still it's our gestures, facial expressions, and body language that speaks volumes!
Today is World Smile Day. How does this tie into our business communication?
In this 3-minute video, I'll tell you how. Watch it here.
PS: If you're on LinkedIn and want to subscribe to my new newsletter, Become Known + Make an Impact... subscribe here.
Are your teeth visible in your profile pictures online?
This is not a trick question, it's quite important in how people perceive you. And how you communicate.
I share a tip on why...or why not...you should show your teeth in pictures. Especially in professional headshots and branded pix.
Click the 3-minute video above for the details.
Plus...I've included something fun for you about why body language is critical in our communication.
Are you smiling with your teeth showing in your pictures? Comment below!
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