Susan Young's
Amplify Blog

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Developing Employees Requires Engaging Them

Almost everyone in A/E/C is on a leadership and succession planning kick.

Employee acquisition and retention in our ongoing labor shortage poses unique challenges.

Interestingly, the challenges all circle back to communication.

YOUR communication.

We're often quick to pass the buck to our post-COVID world.

Or to Gen Z and their phone addictions.

Or to TikTok influencers and goofball memes.

Look, no one is to "blame" for the industry's struggles with interpersonal communication.

It's time to take ownership of our collective responsibility so we can all do better.

Like a drone, business and personal growth requires us to see the big picture.

This framework will get you started:

  • Exploring: Thousands of years ago, curious cave dwellers went on daily quests to find food. The word "quest" is the root of questions.

Are you asking yourself the right questions to uncover the root of what your team really needs? 

Are conversations and meetings nourishing and...

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Ghosting People Isn't a Form of Communication

Communication Tip:

Ghosting professional people isn't cool.

Especially those you know.

Don't read into this.

I don't have an axe to grind or a person in mind.

But I have been ghosted occasionally.

Sure, we're all busy.

Still, you DO have a split second for a quick acknowledgment or emoji.

And it takes 12 seconds to type: "I'm in the midst of a big project and deadline. Thanks for reaching out."

Common sense and courtesy go a long way.

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Re-Engineering Your Communication to Win Bid Packages

Processes and procedures. 

A/E/C firms have long been hot on operations. 

What happens, though, when senior leaders teach new hires inefficient methods?

The cost of doing business like this is mind-boggling.

Productivity, morale, lost bids, and the labor shortage, to name a few. 

Senior management must know how to train and onboard new hires in new ways. 

Are you showing people how you scramble to prepare for a short-listed meeting the day before?

Do you confide that you don't know who will be in the room?

Does your team know when to speak and what to share?

Are they sharp and paying close attention to each other and the decision-makers?

I spoke recently at my local SMPS chapter on this topic.

The business development leaders unanimously agree:

They need (and want) to learn new communication and selling strategies, such as:  

  • Storytelling
  • Reading the room
  • Body language
  • Vocal pacing so that your words *land* with...
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Tired of Low Productivity and Miscommunication? Do This.

Work with a sense of urgency.

High achievers do it all the time. 

What about having a sense of urgency to improve communication skills? 

Not technology tools. I'm talking about interpersonal relationships. 

There's been a flurry of posts and infographics about communication in today's workplace.

The suggestions include: 

  • Don't complain
  • Be assertive and empathetic 
  • Be a team player 

These recommendations are covered in cobwebs and dust. 

Hello, 2023. 

Too many industries work with a sense of urgency around technology and equipment.

But problems arise when human communication is not a priority.  

Most employees don't know the new brain science and psychology behind our communication. 

Yes, there are legit concerns about people skills. 

First, though, we must have high levels of self-awareness. 

Internal communication and narratives have to shift. As you clear out limiting beliefs, interacting with others is much...

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Why I Stopped Making New Year's Resolutions โ€“and You Should, Too

Listen closely.

You can practically hear the clock ticking.

As New Year’s Eve approaches, the world is keenly aware of hours, minutes, and seconds.

Look, I love a party, but making resolutions irks me, and here's why.

Have you resolved to quit binge-watching Netflix and volunteer as a mentor in your community? Or finally launch your podcast? Or worse…join the gym? (gassssp!)

Let's get real.

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You don’t need a split second on Dec. 31st when the ball drops in Times Square to get on track. You have the power right now to do better.

It's not a resolution; it's a decision.

You can simply DECIDE—like I have done for many years—to stop waiting for the countdown, champagne, and party hats. It's called stalling and giving away your power.

I used to put soooo much pressure on...

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You Guys! I Just Got Promoted!

I am busting at the seams with excitement and pride.

I am now the CEO of my 21-year-old communications company.

On Monday, I woke up as the founder of Get in Front Communications.

By 11 AM, I stopped everything and decided to give myself a long-overdue promotion to CEO.

{RELATED: HOW TO BE THE LEADER IN YOUR NICHE IN 2022. FREE LIVE MASTERCLASS ON JAN. 20th - 8 PM EST. CLICK TO SAVE YOUR SEAT}  

It took years of me doing the same freakin’ thing…over and over…and expecting different results. (I know…it’s called madness.)

And as the hamster wheel began spinning on Monday, I made a decision. I DECIDED that this is not how a successful CEO operates day-to-day.

I’m getting real here so hold onto your hats.

And please, no judgment. “We teach what we need to learn,” said Jane Fonda.

You see, I’ve spent the past few months searching for the “right” Virtual Assistant.

That's fine, but not at the same time as a...

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The Most Important Second

“Tomorrow is often the busiest day of the week.”—Spanish Proverb

Much has been written about time and procrastination.

We often don’t realize how precious time is until faced with a crisis, usually related to our health or mortality.

Clearly, 2020 has been a cruel teacher.   

{LEARN THE STORY MAGNETS PROCESS SO YOU CAN INTRODUCE YOURSELF WITH PRIDE, PASSION AND PURPOSE. GROW YOUR IMPACT IN 2021. CLASS STARTS JAN. 4th. ENROLL HERE!}

Still, long before the pandemic, most people spent obscene amounts of time watching mindless reality shows and complaining about something..anything. 

We dwell on our past mistakes.

We worry about future problems that likely will never come to pass.

We read books on time management and  productivity.

We fool ourselves.

And here we are on the brink of 2021 keenly aware of our precious time. 

Social media is packed with posts and stories assessing the past 12 months.

Pundits are...

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