Many PMs, superintendents, estimators, and others have deep technical knowledge—but often lack experience in client-facing conversations.

📈That’s not a flaw; it’s a gap that training and education can address.

With today's new strategies, A/E/C teams can develop the confidence and communication skills needed to differentiate your firm—building trust, getting referrals, and strengthening client relationships.🥇

🎯Here are four foundational areas to help employees shift their mindset and be better prepared to capture pursuits.

The most important four-letter word in business and life is CARE.

For me, CARE is an acronym.

🔷Your Communication is based on what you pay Attention to.

🔷Your Attention (focus) determines your Results.

🔷Your Results can be Excellent.

How do you show clients and prospects that you truly CARE about them...as human beings and in business?

Are you focusing on the correct problems they are experiencing?

How can you improve your presentations and conversations?

👉Notice your communication patterns and habits.

It's all about self-awareness.🧨

Success in A/E/C means you're focusing on others, and not yourself or the need for a sale.

If you want better results, show others you can solve their problems.

Show them you CARE more than the next firm.

It's a feeling, not a tech solution.😊

Trust and nurturing relationships are mission critical in business and life. 

The best wisdom and career advice I've ever heard is in this short video clip.🤩

And it applies to the A/E/C industry and your firm.

Take a look.⬆️⬆️⬆️

The phone call was from a 215-Philly area code.

Assuming it was my cousin, Marc, I picked up the phone. 📳

To my surprise, the caller was a woman who knew my first name. 

She asked to speak with the director of technology for my firm.🙃

As an entrepreneur for 24 years, my firm has an agile team of freelancers and part-timers. 

Interestingly, the technology department is my husband. 

He's an IT project manager working in the next room in our home. 🏠

The key takeaway from this encounter is the importance of thorough research before shortlisted interviews and networking events.

🎯Look online for insights about people you'll be interacting with so you know their values, projects, and interests. 🎯

You'll gain valuable information and have more meaningful and memorable conversations. 

This level of preparation not only establishes trust and respect. It also fosters genuine connections with decision-makers. 

🎆Know your audience ahead of time. 

This is how competitive A/E/C firms win ...

When do you feel the most confident?

When you know in your heart you've prepared and are ready. 

You FEEL self-assured and skilled at what you do.

You trust yourself at a deep core level. 

Forget the business adage that feelings don't belong in the office.

You have to consider how you physically feel when you think about:

• Shortlisted meetings
• Team collaborations
• Networking events
• Speaking at a presentation

With physical tightness, anxiety, or a headache, you're not ready. 

You can't be confident and win bids when you don't feel secure and strong. 

Architects, engineers, and construction pros win bid packages by preparing their data.

And their mindsets.