Reality check.

Nearly 100% of operational problems and people problems stem from communication challenges.

It's a pretty hefty price.

Let that sink in.

1 in 3 people.

A survey on American Fears shows that 1 in 3 adults are afraid of public speaking.

I know the research from Chapman University is legit because I've coached and trained people on confident public speaking for over 40 years.

The interesting piece is that I can't find any research on the fear of listening.🤔

That's where the real communication often begins.

No words.

Our nonverbal communication is much more powerful than our spoken words.

Research from Nature-dot-com says that people don’t just listen to what we say.

They also interpret our facial expressions, body language, and vocal cues at the same time. 💯

You don’t have to say much because nonverbal cues and clues can substantially shape perceptions of emotion, credibility, and trust.

The bottom line: Be a people-watcher.

Pay attention to body language and physical energy. Equally important, be aware of your own facial expressions and gestures when interacting with others.