Susan Young's
Amplify Blog

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Be More Conversational and Build Connections with this Communication Tip

 

People have been asking how they can sound more conversational, not scripted on...

  • Sales calls
  • Podcasts (hosts and guests)
  • Videos and interviews

I've interviewed more than 6,000 people during my radio and communications career.

Learn the secret in this 3-minute video.

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It's Curiosity that Converts Prospects

We create content.

We build funnels.

We set up systems.

We write marketing and business plans.

But do you know how to create curiosity and become known?

Curiosity is a soft skill that most people miss.

Exceptional communicators and sales pros don’t focus on stuffy scripts.

No one needs more jargon.

We crave intrigue and desire.

Gary Vaynerchuk agrees.Ā Ā 

When you post something that grabs (and keeps) someone's attention, you've intrigued them.

They want to know more.

You get them:

šŸ”„Thinking (not confused)

šŸ”„Feeling

šŸ”„Reacting

šŸ”„Involved

Curiosity moves conversations forward.

You planted the seed.

They look at your website or Insta profile.

Maybe they subscribe to your newsletter.

You get points if they share your post.

You create a buzz around you and your brand.

This happens when you make people curious.

It rarely happens when you ask "open-ended questionsā€ and grovel hoping you'll close a prospect.

For f**k's sake.

I approach every conversation—sales or otherw...

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15 Communication Tips You Can Use For An Easy Thanksgiving

Shifting gears for today's post.Ā 

I usually write about business communication.

Since most of us in the US won’t be working on Thanksgiving, we’ll have to communicate with relatives and friends.

Damn, it may be easier to go to work!šŸ™

Here are 15 quick tips to help make your day festive and enjoyable.

Bookmark this post, as it will come in handy for the entire holiday season!šŸ˜

1.Ā Forget previous holidays, discussions, disagreements, and conversations.Ā Go in with a clean slate and an open mind that you will have a fabulous and relaxing day.

2.Ā Close your mouth.Ā Not every comment or question requires an answer. Silence and a smile are powerful. In other words, bite your tongue. This leads me to…

3.Ā Use the phrase, ā€œIsn’t that interesting?ā€Ā If Uncle GrouchAF drops some off-color remarks, recite these three magical words. ā€œIsn’t that interesting?ā€ neutralizes mostĀ conversations.Ā This phrase is a verbal dead-end. 🚷Say it, smile, and be quiet.Ā 

4.Ā Make everyone feel special.Ā This mea...

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The Only Place To Be In Business Is In Your Prospects Head

The best place to be in business is in someone else's head.

Don’t tell prospects everything you do. Introductions are often like that.

A verbal vomit.

Share theĀ rightĀ things.

Tell them the right things in an order that makes sense to where they aspire to be.

Our brains need info that flows logically and seamlessly. šŸ™Œ

Your prospect wants to quickly understand in an easy and clear way what your expertise means to them.

How is your business going toĀ help THEM?

Your introduction and message aren't about you. (Helloooo!)

Oh, people may look interested. šŸ‘€

Don't be fooled. Your process and credentials only matter when someone asks about them.

That's because people care about themselves. They want to know how you can make their life easier.

Until then, they don't give a rat’s ass about how you work your magic.

The tricky communication part is that no one tells you this! šŸ¤¦ā™€ļø

People want to be polite (most of the time).

But I know that in business, the best place you can be is in ...

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Stories Are Your Marketing Strategy

The highest-paid people in the room areĀ exceptional storytellers.

Ā That’s because stories connect us emotionally as human beings.Ā 

Ā And people who know how to capture the essence of a good story become marketing machines.

šŸ™No weirdo sales pitches or presentations.

šŸ™No chasing.

šŸ™No worrying about the economy.

šŸ™Or having that hard talk with your partner or kids that the holidays will be lame cause money is tight.Ā 

When you skillfully use stories in business, there are no weirdo sales pitches. Instead, you have easy, friendly, and heartfelt conversations that convert.Ā 

You’re gold. šŸ„‡

You have sustainable business growth with new clients who are exciting to work with.Ā 

Look, storytelling isn’t a fad that’s going out of style anytime soon.

There IS a place for it in business.

I remember being told for years that emotions don’t belong in the workplace.

That ship has sailed.🚢

And that’s where stories come in.Ā 

So how would you use a story when networking online or in person?Ā 

...
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7 Scary AF Communication Habits — and Sweet Solutions

You know what "THEY" say?

Everything is bigger in Texas.

It's especially true of Halloween. People here go bat-s**t crazy on this festive day.

So here are 7 frightening communication habits.Ā Ā Ā 

Ā Use this self-assessment to clean up your communication.Ā Ā 

  1. You refuse to receive. Someone offers a compliment on your clothing. You deflect and show them the button missing on your sleeve. ā–¶Solution: Shut up, smile, and say thank you.šŸ¤·ā€ā™€ļøĀ 
  1. You listen to ghastly people. Well-intentioned family, friends, and even strangers can scare the beJesus out of you. Let's believe most mean well. Still, they could be clueless about your journey, intentions, whatever. ā–¶Solution: Don’t drink the Kool-Aid. Shut up, smile, and tune them out. Then run away. Fast.šŸ§›ā€ā™€ļøĀ 
  1. You overshare. When the doorbell rings on Halloween, do you offer the kiddos every morsel of food in your pantry? No. You give them what you think they need, want, or may enjoy. Otherwise, their heads would explode. 😱 Same with you
  2. ...
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Everything You Need to Consistently Get New Clients is Right Between Your...

Everything you need to blow the doors off your business right now is… between your… ears.Ā 

You’ve done the hard work with school, training, and learning new skills.

So, WTF? šŸ¤·ā€ā™€ļøWhy aren't your dream clients coming?

You've gotta get in front of them.

Showing up in a bigger bolder way and stepping into the spotlight may not be for everyone.

But it IS for people who want to share their gifts and story to make a bigger impact.Ā Ā 

Plenty of entrepreneurs, coaches, and business leaders are scrambling for new clients. I know it's hard to get noticed in our noisy online world.

But posting awkward dance videos and scrolling for hours can be an energy drain.Ā Ā 

I’ve been getting organic leads and clients for years. You may want to consider my process. It sure beats paid ads that rarely convert.Ā 

I share my knowledge and story with captive audiences at conferences and meetings. You can, too.Ā 

The audience wants to learn from you.Ā Ā 

They are warm leads –in bulk.

They watch you in ...

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How to Stop Wasting Time on Sales Calls — and Still Make 6 Figures

No one-off sales or discovery calls. No weird scripts or pitches. No ā€œpick your brainā€ peeps who won't hire you anyway.Ā Ā Ā Ā 

I’ve had these calls before too. You know, first, you meditate, rock out to a favorite song to get energized (Bruce Springsteen’s Thunder Road for me), recite mantras…blah blah blah.Ā 

What if instead of talking with one prospect at a time, you could speak to 20 prospects…or 200?

And they're all warm leads coming to YOU at one time. #StopthechaseĀ 

Sweet, right?Ā 

šŸŽÆThis is the business and marketing strategy of successful (paid) speakers.Ā 

  • It’s what I learned in 2000 when I started my PR company and joined the National Speakers Association.Ā 
  • It’s what I’ve been teaching to entrepreneurs, coaches, and business leaders for years.
  • It's the business of speaking.
  • It's a sales funnel before I knew what a sales funnel was.Ā 

Here’s how it works.Ā 

When you’re a speaker (paid or volunteer)…you have a captive audience so there’s no chasing unqualified leads.Ā 

In...

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Top 3 Tips to Get You Started as a Paid Speaker

Showing up isn’t worth Jack these days.

In fact, it never was.

Showing up AND getting paid to speak up is different.

Because you're communicating in a strategic way that's relevant and meaningful to others. Now that's worth something. It's about selling your expertise AND getting in front of a captive audience (lead gen!).Ā Ā 

It’s a smart way of doing business that requires a tinge of boldness and self-confidence.Ā 

It’s not about being pushy or arrogant.

It’s knowing deep in your heart that your knowledge and experiences will impact people who hear you.

It’s you knowing that your voice matters.Ā 

And it does.

The question is: Are you bold enough to pitch yourself to event organizers who can book you?Ā 

Look, anyone can take up space. It's a higher-level conversation when you're paid as a subject matter expert. So...no more hiding. šŸ˜

Here are my 3 top ways to get in the door with people who can book you to speak online and on stage:Ā 

1. Frame your message for the audience. Deci...

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Everyone Can Hear You

Our communication is an ā€œinside job.ā€

Whatever story we believe about ourselves becomes the soundtrack of our lives.

  • I always get in a sales rut in the summer.
  • I need to hire an assistant but I’m not making enough money.
  • I suck at online networking.

When you have a high level of self-awareness, you notice the internal chatter. Then, if it's toxic, you can make a change.

The good thing is that you can decide anytime, any day, to re-record your self-talk jabbering.

You control the radio dial in your head.

So what are you listening to???

A soundtrack of worry, weeds, and unworthiness?Ā 

Or are you tuned to a soundtrack of success andĀ live with a sense of ease and optimism?

Getting real here.

I have often kidded myself into thinking no one else can hear my berating voice.

Sound familiar?Ā 

I was soooo wrong.

šŸ‘‰Talking s**t about ourselves is sneaky.

It creeps into our conversations, emails, messaging, and BD meetings. Every. Single. Day.

When we decide to tune into our in...

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